Refund and Returns Policy
At Creatrixz, we prioritize delivering high-quality digital resources to enhance your business processes. Understanding the specific nature of digital products, we have crafted a Refund and Returns Policy that aligns with these unique characteristics.
Digital Nature of Products: Our products, including Canva, Word, and Notion templates, are digital. Once delivered, they cannot be returned in the conventional sense. Due to this, we do not accept returns on any digital productsand refund mone for any products. We encourage our customers to review their orders carefully before purchase.
Refunds for Incorrect Product Delivery: While we strive for accuracy, if you inadvertently receive a product different from what was ordered, we are committed to correcting the issue. If this occurs, please reach out to us at creatrixz23@gmail.com with the following details:
- Subject Line: Incorrect Product Received/Order Number/Purchase Date
- Body: Include the name of the product you purchased, the purchase date, the price, the incorrect product you received, and the email address where it was delivered.
This process helps us verify the issue and address it efficiently.
Resolution Commitment: After verifying the discrepancy, we will send you the correct product within 2-3 business days. We understand the importance of having the right tools for your business and are dedicated to ensuring you receive the product you need.
Our team is here to assist with any questions or concerns regarding our Refund and Returns Policy. We appreciate your understanding and are committed to ensuring a satisfactory experience with our digital products.